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customer service

4 Aug

woahhhh we haven’t posted on here in a while! it’s not that we don’t love you guys- we’ve just been busy with our internships/study abroad. anyways, i have a little story for you that i’ve needed to get off my chest for a long time.

this past march, i ordered a diane von furstenberg (dvf) dress to wear to one of my sorority events (maybe formal or a crush event we have-can’t remember). i have been a very loyal customer of dvf for years. not only do i own many of her shoes, dresses, sweaters, etc., but i also have bought many of the more expensive pieces (i.e. lace dresses, etc.). needless to say, i’m a great customer.

i got the dress and it just didn’t look good. it was way too big and voluminous and just wasn’t going to work. even if i got it in a smaller size, the design just wasn’t flattering on me. i made the mistake of not sending the dress back immediately. i was in the middle of midterms and was slammed and just didn’t take the time to go mail it. i took the dress home for spring break and mailed it as soon as i got back from the dominican. based on the shipping label, i know that i received the dress on 3/1. based on my day planner (which we all know never leaves my side- i obsessively record everything in there), i know that i mailed the dress back on 3/18. i am ONE HUNDRED PERCENT positive that i mailed the dress back on friday, 3/18. i know that for a FACT because i mailed the dress back from my hometown and i went back to school the next day.

the dress had been shipped to me from the bal harbour dvf store for some reason (even though i ordered it online). there was ZERO paperwork in the box, so i returned the dress to that store. i even included a handwritten note with all of my information on it. i shipped the box certified mail, so i was supposed to get back to the store by like the 22nd.

for a month or so, everything was fine. then one day the box was returned to me with a note inside that said something like, “we didn’t receive this package until april x (can’t remember, but it was something RIDICULOUSLY after the date it should have arrived), therefore it cannot be exchanged or returned.”

dvf has an interesting return policy. you can return something for up to 18 days for a full refund. items returned within 30 days are subject to a 20% restocking fee. annoying, but fine. i would have gladly taken the 80% refund no problem. i guess what happened is that the bal harbour store let my package sit around for WEEKS before they sent it to the main headquarters. um, is this my fault?! NO. i spoke with customer service on the phone and via email several times, and they flat out refused to do ANYTHING. they wouldn’t take the dress back, wouldn’t refund the money, wouldn’t exchange it, wouldn’t let me pick something else out. NOTHING. i was left with a dress that was horrifically large and unflattering that i could do NOTHING with. even worse, i was out the money for the dress and the cost of the super expensive shipping.

this is a warning to you all. first, be VERY WARY of dvf. i can tell you that i will no longer buy items from dvf. this is unfortunate for both of us, as i truly love their items and they will lose a very loyal customer (who they may not even be able to tell is very loyal because i buy all my clothes from saks instead of directly from dvf). second, never EVER make the customer feel like she’s at fault. this situation was a problem with the store. clearly it’s staff is incredibly incompetent. i acknowledge that i made mistakes here (namely waiting to return the dress and not keeping the certified mail tracking receipt). dvf’s mistakes, however, were muchmuchmuch worse. this is THEIR fault. i 100% should have been able to return this item. i have no problem spending a lot of money on things, but i CANNOT stand wasting money or replacing items that i already had. third, make sure your company has strong pr and customer service. bad customer service=bad reviews=friends spreading news of bad reviews=loss of customers for you. lose-lose situation.

xo charlotte

the casey anthony verdict…

5 Jul

makes me want to vom.

my toes literally CURL to the point of pain when i think about the fact that this murderer got off free. casey completely and utterly 100% killed her daughter, caylee. here are just a FEW of the suspicious facts:

-she didn’t report her daughter’s disappearance for over a month! who does that?! if you have a baby, s/he should not be out of your sight for more than like a minute! and if your baby does go missing, you call the police and all your friends and family ASAP! babies should NOT be missing. and if they are, their disappearance should be reported IMMEDIATELY.

-while your baby is missing, you do NOT party and get tattoos saying “la bella vita.”  you search for her and you cry and you help the investigators in any way you can.

-she didn’t testify. smoke signals, smoke signals! if you are innocent, you say where you were and what you were doing!!! you do not sit in silence trying to get other people to cover for you. you are basically admitting your guilt!

-wtf was up with her mother trying to lie and say that she was the one who searched for all the murderous (?!) search terms on casey’s computer?! um, seriously? that claim was disproven in .5 seconds. how stupid are you? this is another admission of casey’s guilt, right thurr.

-her own parents claim her defense was “baseless.”

this case makes america look like a joke. everyone and their cats know that casey killed caylee. who else could have even done it?! there are like zero other possibilities. i am seriously questioning the legal system right now. and the education of the jurors slash americans in general(side note on the jury: i was shocking that 7/12 of the jury members were women. you would think that women would be extra harsh on a mother who killed her daughter). cool, america, cool.

xo charlotte (doesn’t that “xo” seem strange at the end of this post?)

things i hate

14 Jun

it’s actually funny that we have a category on the blog called “things we hate.” clearly we have opinions…

i’m sure you guys allllll know kingsley. kingsley is the man. i actually like to think of myself as kind of a female version of kingsley- if we’re really going all out though, i would like to consider myself a cross between chelsea handler and bethenny. nbd. there’s a kid at our school who sounds EXACTLY like kingsley (and looks like him too)!!  i actually am convinced he IS kingsley, and i call him that to his face.

here’s a little intro to kingsley for those of you who don’t know him. appropriately enough, it’s called things i hate. let me just take note that i also HATE birds- SO much (ironic considering i’m a vegetarian- i told you i’m a walking contradiction).

just a fewww things other things that bother me (trust me, there are many):
-wake up calls
-when people who are really cheerful wake you up
-people turning on the lights when they wake you up
-getting in a shower when it’s still wet

(side note: i’ve been working on the website at my internship and i FINALLLYYYY figured out how to do normal spaces on wordpress! yayyy)

one thing i don’t hate: YOU ALL! you’ve stuck around even though we have been baaaaad bloggers lately. we’ll get better as we get the hang of workin’ round the clock.

xo charlotte

i hate goodbyes.

5 May


i feel like if you really know someone, really are friends with someone, you never have to say goodbye because the next time you see each other will be like you never were apart, and you can just pick up exactly where you last saw them.

Mary

studying for finaLs?!?

1 May

-Mary

ps: but seriously i went to mcdonalds, dunkin donuts TWICE, pchops, ate lunch for 3 hours today, watched an hour of 16 and pregnant (also WTF IS WRONG WITH THOSE PEOPLE?!) and have yet to open my book. i have three to read by tomorrow. good luck to me on my finals. (i’m gunna need it…)

unfair

22 Apr

this is the weather where i am:

this is the weather where my family is. they did not invite me:

love my life.

xo charlotte

SPRING PARTY WEEKEND/I HATE THE WEATHER.

13 Apr

first off i’d like to apologize for being absent from the blog for so long.  i didn’t expect to be as busy as i have been, and the reason for my lack of time is primarily because of spring party weekend.  if the caps in the title don’t properly display the fact that i have strong feelings on these subjects right now, i’m telling you all that i do right now.

i am on the exec committee for spw and since october (?) i have been planning the B.o.B. concert on saturday. spw is what students look forward to LITERALLY from the second they step foot on campus in august so as much as this is fun it’s also a big responsibility.  once the artist worked out for us i (wrongly) thought that it was smooth sailing.  now, because the weather here SUCKS (i wish i could highlight this word more) and is insanely unpredictable, we’re looking at an indoor concert (the official decision was made this afternoon).

i realize that isn’t the end of the world but the best part of spw is that everything is outside and everyone is just wandering around having a great time.  now everyone can still wander around and have a great time but they’ll be doing it inside of a building which undeniably changes the vibe. whoops this turned into a total rant…

…on a HAPPIER note: tomorrow and friday are supposed to be gorgy which will be so nice for the concerts those days. and B.o.B. on saturday will still be amazing because he’s an awesome performer and everyone will be in the spw “mindset” so it won’t even make a difference :)

TOMORROW AT 2:45 I CAN OFFICIALLY START SPW! I HOPE EVERYONE HAS AN AMAZING WEEKEND!

xx m